Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at sermo@sermostore.com
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We offer free returns within 30 days of the date you received it. You can put items back in their original packaging before you send them back to us. Our products have lifetime guarantee.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order but you can contact our support for a solution.
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Incense sticks, when used properly in well-ventilated areas and kept out of reach of pets, are generally safe and can even have benefits such as creating a calming atmosphere in your home. However, ingesting the sticks can lead to or gastrointestinal issues for pets. To prevent any harm, it is important to keep a close watch on your pet while burning incense.